1. When will I get the new app?

If you’re already using our app, the new version will be delivered to you as an update. For new users, and users whose phones don’t update apps automatically, the apps are available for download on the Apple App Store and Google Play Store.

2. I’ve forgotten my password, what should I do?

No worries! You can either log in without a password by receiving a unique code via email or reset your password through the app.

3. The homepage looks very different, what’s changed?

The homepage has undergone a significant makeover. We’ve introduced a fresh design that highlights the current live show, offers easy access to the latest news and traffic updates, and makes contacting a show simpler than ever. Plus, finding catch-up content from our shows is now quicker.

4. How can I contact a show?

While a show is live on-air, tap the ‘Contact’ button on the homepage. A pop-up will appear, allowing you to choose your preferred contact method. For reaching out when a show is off-air, visit the show’s page within the app for the contact feature.

5. How can I find content from a specific show?

Visit our dedicated show pages from the homepage or by tapping the show name in the broadcast schedule. They offer extra info, a contact option, and the latest catch-up content.

6. Why do some shows not have catch-up content available?

We aim to provide catch-up content for all shows. If you notice missing content, please let us know. We value your feedback and will work towards including that content in the app and on our websites.

7. Does the app always auto-play on startup?

You can adjust this in the settings menu. If you prefer not to have live radio auto-play upon opening the app, simply toggle off the auto-play feature.

8. Are articles still available in-app?

Article content is no longer in-app but can be accessed on our website.

9. How can I access competitions?

Competitions are currently exclusive to our website, but we’re working on reintroducing them in the app soon.

10. Can I still watch through the app?

In-studio video streams are not currently available in the new apps. However, they can be viewed on our websites, and we plan to reintroduce them in future app versions.

11. Can I use the app to listen through smart devices?

Yes, you can cast both live and on-demand content to Google Chromecast-enabled and Apple AirPlay devices.

12. Can I use the new Apps in my car?

Absolutely! Our apps support live streaming through CarPlay (iOS 14 and above) and Android Auto. We’re working on offering on-demand content for these platforms in future releases.

13. Can I download content to my phone?

Currently, content requires an active internet connection. However, we’re working on a downloadable on-demand content feature for future updates.

14. Can I use the app on my tablet?

Yes, our apps are compatible with tablets and will display as they do on mobile devices.

15. What devices are compatible with the new app?

Our apps support both Apple iOS and Android devices, specifically the three most recent versions of each OS.

16. Are the websites changing too?

Only our apps are being updated at this time.

17. Why do I have to sign-in to listen?

Signing in enhances your listening experience by tailoring content and ads to your preferences. It also supports the app’s free access. We prioritize your data’s security. For details, see our Privacy Policy.

18. Can I listen through the app whilst overseas?

Currently, our apps are for listeners in Australia. However, you can listen globally through our websites.

19. Is there a sleep timer in the app?

Yes! You can find the sleep timer on the bottom right of the full screen audio player.