Commonwealth Bank customers experiencing nationwide outages
There are major technical issues affecting the Commonwealth Bank around Australia.
Customers nationally are reporting having trouble using their cards, transferring between their accounts and using online banking.
Some branches were even forced to close their doors to customers as they work on the issue.
UPDATE 1.00PM: Due to this incident some of our branches have temporarily closed.
We are urgently working to resolve this issue and we’re very sorry for the inconvenience. Our ATM and Point-Of-Sale merchant terminals remain available and working.
Info: https://t.co/mqJe94qXDN
— CommBank (@CommBank) October 17, 2019
CBA spokesperson Danny John tells Ross Greenwood they don’t know when services will be restored.
“We are looking at in the next sort of few hours, particularly maybe into the early hours.
“We’re just asking for our customers to bear with us, we’re really sorry for this inconvenience.”
Click PLAY below to hear the full interview
Listener Chris has told Steve Price her local branch at Marrickville, in Sydney’s inner west, is shut.
“I just went to the Commonwealth Bank and the doors are closed.
“I just went to lodge some money for my rent in the ATM. It’s closed, it’s all down.”
The bank is apologising as it urgently investigates the problems.
(1/2) Our teams continue to urgently to fix an issue with our network. Our ATMs (except Cardless Cash and Cardless Deposits), EFTPOS merchant services, debit and credit cards are working.
— CommBank (@CommBank) October 17, 2019
(2/2) This is causing a higher than normal volume of calls into our call centres, which means there are longer wait times. Some of our call centre services are also impacted meaning we are unfortunately limited in what services we can provide customers at this stage.
— CommBank (@CommBank) October 17, 2019
Image: Getty/William West