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It has been revealed that 41 per cent of Australians haven’t upgraded their in-home internet setup in the last five years.

Customer Experience Expert at nbn, Jane McNamara told Gary Hardgrave on 4BC Drive that the age of the internet modem and its placement will impact the speed and reliability of the nbn experience.

“If it’s been about five years, I would absolutely have a conversation to your phone and internet provider, but also go to one your technology retailers…and have a chat to them about upgrading and getting a newer [modem] model because that will help you achieve the speeds you need to be online,” Ms McNamara said.

For more tips, visit https://www.nbnco.com.au/learn/optimisation.

Hear more highlights from Gary Hardgrave below: 

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