Jetstar faces $1.95m fine for misleading claims about refunds
The consumer watchdog wants Jetstar to pay a $1.95-million penalty for misleading some customers over their right to a refund.
The ACCC has launched Federal Court proceedings against the Qantas-owned budget carrier.
Jetstar has admitted its website claimed some fares were not refundable and that consumers could only get a refund with a more expensive fare.
The court will now decide whether to approve a joint submission by the ACCC and Jetstar that the carrier should pay the $1.95-million penalty.
Jetstar also admitted it suggested consumer guarantees under the Australian Consumer Law did not apply to its flight services.
ACCC Chairman Rod Sims says no matter how cheap a fare is, people are always entitled to a refund.
“What we found with Jetstar is that they were making a lot of representations about no refunds.
“They were making a lot of representations that seemed to exclude your consumer guarantee rights. So we’ve taken action against them.”
Click PLAY below to hear the full interview