Ray Hadley is warning people to stay away from Viagogo after hundreds of Elton John fans were left devastated with fake tickets.

The state’s consumer watchdog is investigating the matter after about 200 Elton John fans were refused entry at his Adelaide concert where they presented Viagogo-bought tickets.

Viagogo, however, insists their tickets are not fake. (Full statement below)

Google had recently lifted its ban on Viagogo after stripping advertising from the controversial ticket reseller for a few months.

Ray Hadley says buying from Viagogo is not worth the risk.

“I’ve been talking about this mob of thieves for many, many, years.

“Don’t buy tickets from them because you may not get in!

“Their performance is disgraceful and I think the government needs to intervene here!”

Click PLAY below to hear Ray’s comments

Promoter Michael Chugg tells Ray Hadley he is with Elton John now.

“It’s disgusting what’s going on.

“Elton is across it, he’s aware of what’s going on.”

Click PLAY below to hear the full interview

Shadow Minister for the Arts Tony Burke agrees the government needs to act.

“The simplest thing would be for google to just stop taking their money.

“We can’t have a situation where people keep getting ripped off, we know they’re getting ripped off, we know the site where it is and nothing’s happening!”

Click PLAY below to hear the full interview

Full Viagogo statement below:

“Any fan that experiences problems with their tickets in gaining entry to last night’s Elton John event should contact Viagogo as soon as possible so we can help secure your refund. As with all tickets on our platform, Viagogo provides a guarantee that in the rare instance a customer has a problem with a ticket, we will either find a replacement ticket or give a full refund.”

“We have become aware of some fraudulent activity that has resulted in tickets purchased with stolen credit cards on other platforms and re-sold on our platform. We are doing everything we can do resolve this issue. There is no incentive for sellers to sell fraudulent tickets on our website because Viagogo does not pay a seller until a buyer successfully attends an event. Our role is to manage the transaction and make sure that the seller gets paid and that the buyer receives the tickets. We provide a safe and transparent service for Australian fans.”

“Any seller who knowingly acts to deceive on our platform will have their selling rights rescinded and be banned from using Viagogo again.

“Event organisers sometimes make claims that they will deny entry to people who have purchased resold tickets. These type of entry restrictions are highly unfair and, in our view, simply punishing Australian fans. As with all tickets on our platform, Viagogo provides a guarantee that in the rare instance a customer has a problem with a ticket, we will either find a replacement ticket or give a full refund.

“It is incorrect to say the tickets listed on our site are fake. There is no incentive for sellers to sell fraudulent tickets on our website because Viagogo does not pay a seller until a buyer successfully attends an event. Our role is to manage the transaction and make sure that the seller gets paid and that the buyer receives the tickets. We provide a safe and transparent service for Australian fans.”